Contact
Say hello.
Two of us read every reply. We usually answer the same day. Below is the quickest way to reach the right person.
Send a message
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Direct addresses
General & trip questions
hello@nord-guide.com
Purchase support & refunds
support@nord-guide.com
Partnerships & press
hello@nord-guide.com
(Subject line: "Partnership" or "Press")
Response time
We're based in Copenhagen (CET). Most replies go out within a business day. Purchase support is typically faster — usually within 2 hours during European business hours.
Before you write
Quick answers to common questions are usually in the FAQ at the bottom of each guide. Check there first — saves you a wait.
Quick answers
Can you help me plan a custom Denmark trip?
We don't currently offer custom planning as a service — our bandwidth goes into the published itineraries that anyone can use. If your trip is unusual (a wedding, a specific anniversary, etc.), write to us and we'll suggest the best of what we have.
My Stripe purchase didn't deliver — what now?
Check your spam folder first (the delivery email comes from Stripe with the subject "Your NordGuide receipt"). If it's not there, email support@nord-guide.com with the email you used at checkout and we'll resend within 2 hours.
I run a Copenhagen restaurant / hotel — can I be in a guide?
We don't accept submissions. Every recommendation has to come from a place we've personally been at least twice. You're welcome to invite us in if you'd like, but it has no bearing on whether you end up in a guide — we still only include places we genuinely love.
Are you on social media?
Lightly. We post when something new publishes. The newsletter is where we put the substance — one short email per release, no algorithm.