Website policy
Privacy Policy
Effective date: August 2026
This Privacy Policy explains how NordGuide collects, uses, and protects personal information when you visit nord-guide.com, contact us, use our travel planning services, or interact with links and content on the website.
1. Data controller
NordGuide is the data controller responsible for personal data processed through this website. Contact: [email protected].
2. Information we may collect
- Contact information you provide, such as name and email address.
- Information submitted through forms, quizzes, email enquiries, or travel planning requests.
- Usage information such as pages visited, device type, browser type, approximate location, and referral source.
- Cookie and analytics information, where permitted and where consent is required.
3. How we use information
- To operate, maintain, and improve the website.
- To respond to enquiries and deliver requested travel planning services.
- To understand which pages and guides are useful to visitors.
- To maintain security, prevent misuse, and comply with legal obligations.
4. Legal basis
We process personal data based on consent, contract, legitimate interests, and legal obligations, depending on the context.
5. Cookies and analytics
NordGuide uses analytics tools to understand general website usage, improve content, and identify which pages are most useful. Analytics cookies are set only with your consent: Google Analytics loads only after you press Accept in the cookie banner, and you can withdraw consent at any time.
The live booking widgets work the same way. The GetYourGuide tour widgets and the Stay22 hotel map load only after you press Accept; until then you see plain links. When they load, GetYourGuide and Stay22 receive technical data such as your IP address, browser type and the page you are on, and they store identifiers (partner_id, gyg_visitor_id, sid22, hip22, session_id) so that a booking can be credited to Nord Guide. Pressing Reject removes these identifiers from your device. The one exception is the partners' __cf_bm security cookie, set on stay22.com and getyourguide.com: we cannot remove a cookie on another company's domain, but it expires on its own within 30 minutes. After you press Accept, the GetYourGuide widget also loads a Google font from Google's servers. Our fonts are hosted on nord-guide.com and send no data to third parties. See our Cookie Policy for the full list.
6. Newsletter and email
If you choose to join the NordGuide newsletter, we send your email address, consent time, and the signup group to MailerLite, our email service provider. MailerLite sends a confirmation email, and marketing emails are only available after you confirm. You can withdraw consent at any time using the unsubscribe link in an email or by contacting us. We use Cloudflare Turnstile on protected forms to reduce automated abuse; Cloudflare may process limited technical information for this security purpose.
7. Affiliate links and third-party websites
NordGuide may use affiliate links to third-party websites. If you click these links, the third-party provider may collect information according to its own privacy policy. NordGuide is not responsible for third-party privacy practices.
8. Data retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including customer support, legal, accounting, and security purposes. Contact enquiries are normally kept for up to 12 months unless a longer period is needed. Newsletter information is kept while your subscription remains active or as required to respect an unsubscribe request.
9. International transfers
Some service providers may process data outside Denmark or the EU/EEA. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.
10. Your rights
You may have the right to access, correct, delete, restrict, object to processing, request data portability, and withdraw consent. You may also complain to the Danish Data Protection Authority, Datatilsynet.
11. Security
We take reasonable measures to protect personal information, but no website or online service can guarantee absolute security.
12. Children
NordGuide is not intended for children under 16, and we do not knowingly collect personal information from children under 16.
13. Changes
We may update this Privacy Policy from time to time. The latest version will be posted on this page.
14. Contact
For privacy questions, contact [email protected].