Digital product delivery and refund policy
Delivery
After purchase, Payhip provides access to the purchased PDF guide. Delivery is digital, so there is no physical shipping charge.
Refunds and access problems
Because PDF guides are digital products with immediate access after purchase, they are generally not returnable once delivered. If there is a duplicate charge, failed download, wrong file, or access problem, contact NordGuide and the issue will be reviewed. This policy does not limit any mandatory consumer rights that apply by law.
Custom itineraries
Custom itineraries are written for your trip after checkout and delivered by email, usually within 3–5 days of receiving your trip details. Each plan includes a revision round (two on Premium plans). Because the plan is custom work, refunds are not possible once it has been delivered; if we cannot deliver within the stated time, contact us for a full refund. This does not limit any mandatory consumer rights that apply by law.
Live travel information
NordGuide guides are created to be practical and current at publication, but restaurants, transport, events, prices, opening hours, and availability can change. Travellers should confirm live details before booking or travelling.