Contact
Say hello.
For a question about a Denmark trip, a guide purchase or a partnership, use the contact routes below. Include the guide name or travel dates and the decision you need help with. For a purchase, an order reference is useful; payment-card details are not.
Email us directly
Trip questions, purchase support, partnerships or press — one address reaches us for all of it. Two of us read every message and we usually reply the same day.
A quick note on what you're writing about in the subject line (e.g. "Purchase support" or "Partnership") helps us route it faster.
Direct address
All enquiries
[email protected]
Response time
We're based in Copenhagen (CET). Most replies go out within a business day. Purchase support is typically faster — usually within 2 hours during European business hours.
Before you write
Quick answers to common questions are usually in the FAQ at the bottom of each guide. Check there first — saves you a wait.
Quick answers
Can you help me plan a custom Denmark trip?
We don't currently offer custom planning as a service — our bandwidth goes into the published itineraries that anyone can use. If your trip is unusual (a wedding, a specific anniversary, etc.), write to us and we'll suggest the best of what we have.
My Stripe purchase didn't deliver — what now?
Check your spam folder first (the delivery email comes from Stripe with the subject "Your NordGuide receipt"). If it's not there, email [email protected] with the email you used at checkout and we'll resend within 2 hours.
I run a Copenhagen restaurant / hotel — can I be in a guide?
We don't accept paid inclusion. Suggestions may be reviewed against current public information, independent sources and editorial fit. An invitation never guarantees coverage.
Are you on social media?
Lightly. We post when something new publishes. The newsletter is where we put the substance — one short email per release, no algorithm.